Returns Policy


Susu Intimates DOES NOT accept returns on intimates purchased that have been tried on or worn, so it's very important you follow our sizing chart or email us at susuintimates@gmail.com with any questions before you purchase to ensure you have the correct size lingerie.
Every product we send out is initially quality controlled, however, in the unlikely event of a faulty item, please contact us as soon as possible so we can start the return/exchange process. We will cover freight to re-send item but you must post back to our head office yourself, If the package does not reach us safely, we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery.
Once your item is returned to us, has been inspected and agreed upon by both parties, you will be offered an exchange. With our exchange, you will receive a store credit to the value of your items (minus the original shipping costs and duties paid) so you can repurchase from our online store.