Shipping Policy

Free shipping over $100

Flat Rate Shipping $10.00

Express Shipping $14.95

 

Free Shipping over $180

General shipping $15 (10-30 days, not guaranteed)

DHL Express International (2-5 Business Days)

 

We will email you a tracking number within one business day after your order is dispatched. Watch out for this email so you can track the progress of your order. 

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email).  NOTE - Susu Intimates will not be held responsibility for damaged, lost or stolen packages.

If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the lingerie. If the duty tax is more then the value of the lingerie we will abandon the package.

Please allow up to 4 business days for all items purchased through a sale to be packaged and shipped.

There may be a delay of up to 3 days during our sale periods.

All Australian & Global orders will be shipped with Australia Post . You will receive a tracking number within one business day of your order being dispatched. You can track your package here: TRACK YOUR PACKAGE